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service bridges consulting

THE SERVICE DIALOGUE

service bridges consulting
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Introduction

The Service Dialogue Articles have interesting topics on Customer Service particularly but will start to incorporate other topics across the organisations delivery areas . You are welcome to reprint them make minor edits to customize to suit your unique needs. When reprinting, please send us a copy of your publication that includes our articles.Important! When reprinting any of our articles or tips, please be sure to include acknowledgements to www.sbcbw.com . Do share your views too! Click Here for some of our previous articles if you’re in the mood for nostagia.

 
July 30, 2025

TO LEAD IN AFRICA IS TO UNDERSTAND THAT YOU LEAD A VILLAGE.

July 30, 2025/ SBC Website
TO LEAD IN AFRICA IS TO UNDERSTAND THAT YOU LEAD A VILLAGE.

In African culture, especially in Botswana, your family is not just your nuclear unit, it is cousins, aunties, nephews, in-laws. This extended kinship system creates a culture of deep social obligation. When someone is in hospital, you are expected to be there. When a relative passes on, you travel even if it is across the border...

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July 30, 2025/ SBC Website/ Comment
July 30, 2025

THE DOUBLE LIFE OF THE AFRICAN PROFESSIONAL: NAVIGATING CONFLICTING CULTURAL SCRIPTS

July 30, 2025/ SBC Website
THE DOUBLE LIFE OF THE AFRICAN PROFESSIONAL: NAVIGATING CONFLICTING CULTURAL SCRIPTS

Many African professionals live in two worlds: the world of global business, with its emphasis on assertiveness, independence, and speed and the world of home and tribe, where patience, deference, and group harmony rule…

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July 30, 2025/ SBC Website/ Comment
 

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