Overview
We are a management consulting firm that provides a wide range of comprehensive training and turnaround consulting services. Using a variety of management consulting products, SBC offers client oriented support that is differentiated by approaches that focus on:
Programmes that enable companies to manage change and transition
Encouraging continuous improvement and embedding sustainability
Facilitating the creation of a customer service culture in the organisation.
Embedding measurement in all aspects of service and organisational improvement.
Vision
To be the preferred partner and centre of excellence in management consulting.
Mission
To partner with and empower our clients in the transformation and elevation of their organisations through the provision of comprehensive business improvement solutions that drive sustainable growth and success.
Core Values
PERFORMANCE & RESULTS DRIVEN
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EMPLOYEE CONSCIOUSNESS
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SUSTAINABILITY & GROWTH
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PARTNERSHIP EXCELLENCE
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DARING
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CURIOUS
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CLIENT - LED
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PERFORMANCE & RESULTS DRIVEN 〰️ EMPLOYEE CONSCIOUSNESS 〰️ SUSTAINABILITY & GROWTH 〰️ PARTNERSHIP EXCELLENCE 〰️ DARING 〰️ CURIOUS 〰️ CLIENT - LED 〰️
SBC Team
Mabu Nteta
(Managing Director)
Faith Mabu Nteta is a highly experienced Principal Management Consultant with a strong background in training, business turnaround, and performance improvement. She specializes in helping organizations unlock growth and efficiency through strategic interventions, tailored training programs, and evidence-based consulting.
With a proven track record in planning, managing, and delivering complex projects, Faith has successfully led initiatives in customer service training, organizational consulting, and applied research across diverse industries. Her expertise lies in designing and facilitating impactful learning experiences that strengthen service culture, enhance leadership capability, and improve overall organizational performance.
She is passionate about developing sustainable solutions that drive measurable results, whether through customer service excellence programs, performance audits, business process re-engineering, or organizational development strategies. Faith’s consulting style combines analytical problem-solving with people-centered engagement, ensuring that transformation is not only designed but also effectively implemented.
As a trusted advisor to executives and leadership teams, she has played a pivotal role in business recovery projects, service quality improvement, and organizational change management, positioning her as a leading consultant in the region.
SBC Project Support
Chibuya Motshosi
(Senior Project Coordinator)
Nicole Nteta
( CX Projects and Customer Engagement Coordinator)
