SBC was established with a strategic goal to support Botswana and regional organisations with consulting and training for service improvement and sustenance See more
RESEARCH
Through marketing research, SBC has discovered that there are quality gaps that occur when a shortfall arises between customers’ experience and service actually delivered.Shortfalls in service quality can also arise when performance of service delivery personnel fails to meet expectations. See more
TRAINING
Using African specific, well researched training products, SBC provides training that appeals to service attitudes and practices that are inherent in the culture of African people while aligning with global expectations of service delivery. See more
